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Location: Bangsar South, Kuala Lumpur
*Hybrid working mode - 3 days at office , 2 days from home
Responsibilities:
- Respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's (return merchandise authorization).
- Assist other customer service associates with administrative duties.
- Communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues.
- Support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.
Requirements:
- Min 2 years of experience in Customer Service roles OR 1 year of hands-on experience in Order management / Processing
- Fluency in English is a must as you will be liaising with clients from Australia and New Zealand.
Job Types: Full-time, Contract
Contract length: 6 months
Salary: RM3,000.00 - RM3,500.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Work from home
Schedule:
- Early shift
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Overtime pay
Application Question(s):
- What is your expected salary ?
- When you are available to work ?
Experience:
- Order Processing / Management: 1 year (Required)
Expected Start Date: 09/04/2023
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